Senior Sales Associate - Montblanc Selfridges

HOW WILL YOU MAKE AN IMPACT?

As a lead brand ambassador for Montblanc’s Selfridges concession in Birmingham, you are responsible for welcoming clients to the boutique, introducing them to the heritage of our maison and ultimately setting an exemplarily standard of customer experience and level of performance.

A key focus for the team is CRM activity and cultivating a loyal client-base for both the brand and boutique. It is vital that this individual is proactive about nurturing genuine customer relationships and developing a successful client book. We are seeking candidates who are confident and experienced in digital outreach via WhatsApp, WeChat and other online communication platforms. 

Working within Selfridges, KPI’s & sales targets are of the upmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales within a highly competitive retail environment.

Montblanc offers a vast array of products from writing instruments and stationery, to watches and luxury accessories. We require individuals who are passionate and curious about our maison. You will be expected to become an expert in your field – sharing this knowledge with both your clients as well as the rest of your team.

As a Senior Sales Associate, you will support the Boutique Manager on a daily basis and take on ad-hoc managerial responsibility in their absence. Duties will include overseeing all concession operations and BOH tasks, handling shopfloor cover, monitoring KPIs and driving business opportunities for the brand.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

You will play an essential part in the smooth running of our boutique and seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills.

We are looking for individuals who are naturally proactive and take initiative. Often our boutiques are extremely busy environments, so having the ability to remain calm under pressure is key. It is vital that this individual has previous experience dealing with clients from an array of backgrounds and cultures, in order to support Selfridges internationally diverse customer base.

The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects. As a Senior Sales Associate, you will also be required to support the management team with additional tasks and execute managerial duties in the absence of the Boutique Manager.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.